Privacy Policy
Last Updated: 15/7/25
Maven Media (referred to as “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of our clients and their customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our services or website, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our services.
1. What Information We Collect
Personal Information (from Clients):
We collect information necessary to provide our services, including:
- Contact Details: Name, business name, email address, phone number
- Business Details: Operating hours, website domain, services offered
- Billing Information: Payment method, transaction history
- Preferences: Communication preferences, customer follow-up settings
Customer Interaction Data (from Your End-Users):
As part of the services we provide to you, we may process data related to your customers, including:
- Missed Call Data: Phone numbers, timestamps, call status
- Automated Messages: SMS or email content sent via your account
- Booking Data: Customer details, booking time, service selection, notes
Note: You are responsible for ensuring that your customers are aware their data may be processed through third-party systems like ours.
Automatically Collected Information:
When you visit our website or client portal, we may collect:
- IP address, browser type, device information
- Page visits, session duration, referral source
- Cookies and similar tracking technologies
2. How We Use Your Information
We use collected information to:
- Provide and manage your use of the Missed Call Text Back system and Booking Platform
- Respond to your support requests and questions
- Customise system configuration to suit your business needs
- Send reminders, booking confirmations, or review requests on your behalf
- Improve our services through diagnostics and analytics
- Market new tools or features (you may opt out at any time)
- Comply with legal obligations
3. Disclosure of Information
We do not sell or rent your data. We may share personal or usage information with:
- Service Providers: Platforms that help us send messages, process payments, or host data securely
- Analytics Tools: To measure service performance and user engagement
- Legal Authorities: Where required to comply with legal obligations
- Business Transfers: If our business is sold or merged, data may be transferred under equivalent privacy conditions
All third parties are contractually bound to handle your data securely and only for agreed purposes.
4. International Data Transfers
Some systems we rely on (e.g. for SMS delivery or cloud hosting) may process data outside Australia. We take reasonable steps to ensure overseas service providers comply with privacy standards equivalent to Australian law, including through binding contractual obligations and data protection controls.
5. Data Security
We protect data using:
- Encrypted transmission protocols (e.g. HTTPS)
- Restricted access and authentication protocols
- Secure third-party platforms with strong reputations
- While we implement robust protections, no digital system is 100% secure, and we recommend you also follow secure password practices and notify us of any suspicious activity.
6. Data Retention
We retain personal data:
- For as long as you are an active client
- For legal or tax compliance
- Until you request deletion, where permissible
We may anonymise or aggregate data for research and benchmarking, in which case it will no longer be considered personal information.
7. Access and Correction
You have the right to:
- Request access to the information we hold about you
- Correct inaccurate, outdated, or incomplete data
To request access or updates, email us using the contact details below.
8. Your Choices
- Marketing Emails: You may opt out of marketing communications at any time via the “unsubscribe” link or by contacting us.
- Cookie Settings: You can adjust browser settings to disable cookies, though some features may not work correctly.
9. Third-Party Links
Our website may link to other websites. We are not responsible for their content or privacy practices. Please review their policies if you choose to visit them.
10. Changes to This Policy
We may update this Privacy Policy to reflect changes to our business, technology, or legal obligations. Updates will be posted on our website with the latest revision date.
We may also notify you directly if changes are material.
11. Contact Us
If you have any questions, requests, or complaints regarding this Privacy Policy or how we handle your information, please contact:
Email: [email protected]
Business Name: Maven Media
ABN: 68 548 970 265
If you’re unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
